Privacy Policy
1. Introduction
Dr Mariona Palé Dental Clinic ("the Clinic", "we") is committed to protecting your personal data. This policy explains what data we process through our website mpdental.ch, for what purposes, and what your rights are.
It complies with the Swiss Federal Act on Data Protection (FADP) and its Ordinance (DPO), in force since 1 September 2023. Where the European Union's General Data Protection Regulation (GDPR) applies, particularly for patients living in neighbouring France, we also comply with its requirements.
Data collected in the course of your treatment at the Clinic is also protected by medical confidentiality (Art. 321 of the Swiss Criminal Code) and by Geneva health legislation.
2. Data controller
3. Personal data we collect
Dr Mariona Palé Dental Clinic
Rue du Conseil-Général 3-5, 2nd floor, 1205 Geneva, Switzerland
Contact person for any data protection question:
- Dre Mariona Palé, dentist and owner
- Phone: : 022 920 55 55
- Email : in**@******al.ch
3. Personal data we collect
We only collect the data needed for the purposes described in section 4.
| Source | Data processed |
|---|---|
| Contact and appointment request form | First and last name, phone number, email address, reason for visit, patient status (new or existing), content of your message |
| Contact by phone, email or WhatsApp | Your contact details and the content of your exchanges with the Clinic |
| Browsing the website | IP address, browser and device type, pages visited, date and time of visit (see section 5) |
Sensitive data: the reason for your visit may reveal information about your health, which is sensitive data under the FADP. It is used only to organise your appointment and is handled confidentially. Please do not send detailed medical information through the form or WhatsApp; it will be collected during your consultation.
Children: requests concerning a minor must be made by their legal representative.
4. Purposes and basis for processing
5. Cookies et outils d'analyse
We process your data only to:
- answer your questions and requests for information;
- schedule, confirm or change your appointments;
- prepare your first visit as a new patient;
- ensure the proper operation, security and improvement of our website.
This processing is based on the consent you give by contacting us and on the steps taken before a care relationship begins. For visitors subject to the GDPR, the legal basis is Art. 6(1)(a) and (b) GDPR, and Art. 9(2)(a) for health data.
We never sell, rent or share your data for commercial purposes.
5. Cookies and analytics
Our website uses cookies, small files stored on your device. Non-essential cookies are only enabled with your consent, given through the banner displayed on your first visit.
| Category | Purpose | Consent required |
|---|---|---|
| Essential | Website operation, language selection, form security, remembering your cookie preferences | No |
| Analytics | Website usage statistics [TO CONFIRM — e.g. Google Analytics] | yes |
| Third-party content | Embedded or linked Google Maps | yes |
You can change your preferences at any time through the "Manage cookies" link at the bottom of the page, or in your browser settings.
6. Recipients and transfers abroad
7. Retention
Your data is only accessible to members of the Clinic's team who need it, all of whom are bound by professional secrecy. We use service providers who process your data only on our instructions:
- Website hosting: [TO COMPLETE — host name and country];
- Onedoc(Switzerland): online appointment booking, subject to its own privacy policy;
- WhatsApp(Meta Platforms): if you choose to contact us this way;
- Google: analytics and mapping services, depending on your cookie choices.
Some of these providers may process data outside Switzerland, particularly in the European Union or the United States. In such cases, we ensure an adequate level of protection, for example through the Swiss-U.S. Data Privacy Framework or standard contractual clauses recognised by the Federal Commissioner.
We may also disclose data where required by law, for example at the request of a competent authority.
7. Retention
We keep your data only as long as needed for the purposes for which it was collected, or as long as the law requires. It is then deleted or anonymised.
- Requests sent through the website: [TO CONFIRM — e.g. 12 months] after they are handled, unless added to your patient file.
- Patient file: for the periods required by Geneva health legislation.
8. Security
9. Your rights
We take appropriate technical and organisational measures to protect your data against loss, alteration and unauthorised access: encrypted connection (HTTPS), access limited to authorised staff and secure passwords. If a data security breach is likely to result in a high risk to your rights, we will notify the Federal Commissioner and, where necessary, the people concerned.
9. Your rights
Under the FADP, and the GDPR where applicable, you have the right to:
- Access: find out whether we process data about you and obtain a copy;
- Rectification: have inaccurate or incomplete data corrected;
- Erasure: request deletion of your data, subject to our legal retention obligations;
- Objection and withdrawal of consent: object to processing or withdraw your consent at any time, with effect for the future;
- Portability: receive the data you provided to us in a common electronic format.
To exercise these rights, email us at in**@******al.ch. We will normally reply within 30 days. We may ask for proof of identity to protect your data.
You may also contact the Federal Data Protection and Information Commissioner (FDPIC). People living in the European Union may contact the supervisory authority in their country, such as the CNIL in France.
10. Changes
We may update this policy to reflect changes in our practices or in the law. The current version is always published on this page.
Last updated: October 2026